Shelter Worker

at Hope Awaits Ministries (view profile)
Location 390 First Ave E. North Bay, Canada
Date Posted May 18, 2017
Category Other
Job Type Full-time


Hope Awaits Ministries seeks to proclaim and demonstrate the life-changing Gospel of Jesus Christ through meeting the spiritual, physical and emotional needs of those who are homeless or in need of hope in North Bay, Ontario.  The Shelter Worker will perform the duties and responsibilities listed below in accordance with this mission.

  • Support clients; register, check-in, monitor, assess behaviour, progress and overall well-being
  • Advocate for clients needs, making referrals to and collaborating with appropriate resources and community organizations
  • Work with clients to build planning and life skills
  • Orient new arrivals to shelter protocols and policies
  • Observe and assess agitation levels in order to proactively defuse potentially aggressive situations
  • Work within a multi-disciplinary team liaising with others to promote a supportive environment
  • Ensure flow of critical information including documentation and shift change to bring forward issues and occurrences that take place while on shift
  • Promote a supportive environment that values the contributions of staff, volunteers and clients
  • Perform day-to-day administrative duties including maintaining database, answering telephone inquiries, client intakes and assisting other staff with completing paperwork left unfinished
  • Effectively de-escalate, diffuse, and monitor overall shelter environment for safety
  • Ensure or assist in meal preparation
  • Contribute to the overall cleanliness and upkeep of the shelter
  • Assign and monitor completion of daily chores with clients
  • Maintain inventory of supplies for shelter and that the needs for donations are reported
  • Maintain program and client confidentiality, including former clients
  • Document and respond to critical incidents according to policy
  • Document all visitors, including vendors and volunteers, in daily log
  • Check general email account at least once per shift and perform any required follow-up actions
  • Complete all shelter forms, logs and records accurately and timely
  • Focus on building relationships with guests; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions, and assisting with problem solving, while demonstrating empathy and acceptance

Other Duties as Assigned

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