Care Management and Intake Specialist (Case Management)

at The Yonge Street Mission (view profile)
Location Toronto, Canada
Date Posted December 29, 2022
Category Other
Job Type Full-time


Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

We are seeking a Cornerstone Family Services Care Management & Intake Specialist who will be responsible to work closely with families that are involved with child protection services. This role is a full-time permanent position of 37.5 hours per week. You will be working closely with Children’s Aid Society. The focus is to work collaboratively in a holistic framework with families and all stakeholders to ensure they reach positive outcomes towards family stability. You must be well versed in Anti-Black Racism and Anti-Oppressive Framework.


Reporting to the Director of Family Services, the successful candidate will be responsible for:

  • Utilizing our RISE Model of Care (Respond, Invite, Support, and Engage) to provide a full wrap-around system of support through partnerships, collaboration and advocacy
  • Working closely with parents to mitigate admission of children into the child welfare system and/or providing supports for reunification/kinship, etc. which includes:
    1. Periodically working out of the Children’s Aid Office to provide consult around solutions to decrease the admission of children into care from the African Canadian and Caribbean Communities
    2. Maintaining a caseload of approximately 15 families within the African Diaspora
    3. Conduct Intake and assign the appropriate Care Manager
    4. Facilitating /attending care conferences, accompaniment to court hearings, etc.
    5. Risk mitigation utilizing family goal plans in conjunction with signs of safety
  • Program accountability, including reporting targets and allocation of resources, documentation, etc.


The successful candidate will have the following skills and training:

  • SSW/BSW/MSW or equivalent certifications with minimum 2 years’ experience
  • Able to work with diverse people/families & groups, within a multi-faith, multi-cultural, anti-oppressive and Anti-Black racism framework
  • Ability to make analytical decisions around care management and program delivery
  • A demonstrated passion for poverty alleviation and families in crisis
  • Excellent written and oral communication skills
  • Ability to travel around the city to assist with families’ appointments and work closely with Children’s Aid Society of Toronto (CAS-T) Team
  • Must have strong administrative and computer skills (Microsoft Office) and other related software platforms
  • Skilled at preparing, delivering and facilitating workshops


  • A police check will be required/First Aid & CPI training is an asset
  • Demonstrated commitment to YSM’s principles of faith, mission and values
  • Able to provide flexibility in schedule where required
  • Ability to work some evenings and weekends
  • Hybrid work environment pending program needs

We invite all interested individuals to apply and encourage applications from Black, Indigenous and racialized individuals, as the role prioritizes care and support for these communities.

Deadline for Application:February 23, 2023

Starting Date:  ASAP

Link to Application:

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM at

Date Posted: December 29, 2022