Customer Care and Office Administrator Virtual Assistant

at Healthy by Design (view profile)
Location Barrie, Canada
Date Posted January 20, 2023
Category Other
Job Type Part-time

Description

Healthy by Design, Customer Care and Office Administrator Virtual Assistant 

Healthy by Design is an online ministry that supports women around the world in reaching their health and wellness goals through a body, soul, and spirit approach.

Job Description

We are building a customer care team and require a part-time Virtual Assistant to respond to miscellaneous online queries and manage social media comments, concerns, and questions. We are also looking to develop all of our systems and are in need of one central person to coordinate our S.O.P.s.

The Customer Care Virtual assistant will oversee the Healthy by Design Community responding to all member inquiries via Gmail, online chat-boxes; oversee members' posts to ensure that the online community is maintained as a safe and supportive environment. The assistant will promote excellent customer service and help to cultivate a strong community around the Healthy by Design mission.

Qualifications

•at least 3 years experience using social media such as Facebook

•experience in a fast-paced environment working virtually with others

•strong administrative and organizational skills

•strong customer service training

•ministry or experience working in a faith-based organization

•experience with online business

Key Skills

•above average writing skills with the ability to proof and edit documents

•great knowledge of Facebook and online etiquette

•Strong organizational and multitasking skills, and a proactive mindset

•experience with Kajabi learning platform

•experience with Slack and Clickup

•proficient in Microsoft Word, PowerPoint, Excel, Outlook, Zoom conferencing

•experience in web-conferencing/virtual meeting setup

•confident, diplomatic, professional, and cooperative

•good interpersonal, problem-solving, and team skills

•solid administrative skills

•sense of priority with the ability to work effectively in a deadline-oriented environment

•ability to work independently and plan with minimum direction

•good judgment and discretion in dealing with customers

•knowledge of the faith and health field is an asset

•knowledge of weight loss principles is an asset

•wisdom and insight to understand and respond to the needs of women struggling with their weight is an asset

 

Job Type: Part-time @ 40 hours per month

Contact cathy@cathymorenzie.com for more information.