Employer Liaison

at The Yonge Street Mission (view profile)
Location Toronto, Ontario, Canada
Date Posted June 3, 2022
Category Other
Job Type Full-time


Yonge Street Mission (YSM) is the vibrant, local Christian development agency that is leading a collective movement - going beyond meeting immediate needs by offering holistic programs and a pathway that can transform the lives of people living with poverty in Toronto from merely surviving to thriving.

Our employees tell us one of the many reasons they love working at YSM is the people. We’re passionate about our work to help struggling neighbours move from merely surviving to thriving.

If you’re looking for a great place where you can do meaningful and challenging work, this could be the opportunity for you.

In line with YSM’s workforce development (WFD) model, the Employer Liaison will develop job placements in line with the goals, skills, and abilities of individual job seekers in a way that satisfies both YSM’s job quality criteria and funder key performance indicators (KPIs). The incumbent is also responsible for maintaining and strengthening relationships with key employer partners, such as to ensure reliable and consistent job placement opportunities for participants. This is a full-time (37.5 hrs/week) permanent position.

In order to maximize the employment prospects of community members and ensure they receive high-quality service, the Employer Liaison will work closely with Job Coaches, Employment Counsellors, and Job Developers to support participants in placement preparation, matching, and retention. The incumbent will report to the Workforce and Business Development Supervisor (WBDS), with whom they will also work closely to deepen partnerships with employers who align particularly closely with YSM’s strategic vision.


Job placement development

  • Proactively develop new employer relationships in response to the employment goals, skills, and abilities of individual participants
  • Meet quantitative targets (e.g. lead development or participant placement) set with WBDS as part of YSM’s performance management process
  • Develop creative approaches to sourcing and engaging employer partners, while also consulting established job development good practices
  • Clearly and concisely review partnership options with employers, confidently articulating mutual benefits to all parties
  • Educate employers on the barriers faced - and unique potential of - participants from YSM population focus groups
  • Act as intermediary between PSLs, participants, and employers throughout course of job placements, assisting with activities including problem solving, conflict resolution, and execution of training plans
  • Build comprehensive profiles of key employer partners that detail variables such as labour market needs, training requirements, and range/characteristics of available positions

Employer relationship maintenance

  • Develop rapport and bonds of personal trust with key employer stakeholders
  • Regularly assess employer placement experiences with YSM, probing as to tactics and strategies that worked well, and what could be improved
  • Work with WBDS to develop “highly engaged” employer prospects suitable for long-term, large-scale strategic partnerships
  • Support group-based program coordinators in organizing training cohorts with employers in high-demand fields

Administrative support

  • Remain apprised of the service delivery, administrative, and performance management particularities of YSM’s various government-funded programs ( federal, provincial, municipal)
  • Maintain employer partnership database in Salesforce platform for reference of JDs, WBDS, and other WFD staff as needed
  • Maintain employer engagement records as required by relevant funders (e.g. employer registration in EOIS CaMS for EO programs)
  • Complete and organize documentation in a manner that is timely, accurate, and prioritizes information security/confidentiality


  • Related post-secondary education (e.g. HR, business, marketing) or equivalent experience
  • Experience in business development, partnership development, and/or community facilitation
  • Demonstrated ability to meet defined performance targets in a results-oriented environment
  • Experience with counselling, case management, and/or job coaching activities an asset
  • Ability to balance independent entrepreneurial drive with collaborative team approach
  • Innovative mindset and “willingness to fail” - proactively offers bold, creative solutions to complex problems
  • Understanding how forms of systemic oppression - e.g. based on social class, gender identity, or race - intersect to marginalize participants
  • Understanding of cross cultural, anti-oppressive, and trauma informed practices
  • Comfort working with participants experiencing various forms of trauma; able to quickly and sensitively respond to high-stress situations
  • High level of self-awareness; strong coping skills and supportive community (including faith community) needed to avoid emotional strain and potential burnout
  • Strong time management, information tracking, and prioritization skills
  • Flexible to work outside of standard hours when necessary (e.g. employer visits)
  • Knowledge of current employment-related legislation (e.g. ESA, OHRC)
  • CPI, Mental Health, First Aid Training is an asset; A vulnerable sector police check will be required

Your resume and cover letter should articulate your alignment with the above qualifications, and why YSM’s values, principles of faith and mission uniquely resonate with you.

Deadline for Application: June 17, 2022

Starting Date: ASAP

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM at www.ysm.ca