Job Developer / Job Coach

at The Yonge Street Mission (view profile)
Location Toronto, Canada
Date Posted November 11, 2022
Category Other
Job Type Full-time


Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

We are seeking a values-oriented, outcomes-driven Job Developer / Job Coach to connect community members with dignified employment in accordance with our workforce development (WFD) strategy. This is a unique role which centres on participant support (case management) and employer partnership, in addition to related administrative duties.

The ideal candidate is an independent thinker with demonstrated entrepreneurial qualities, who is also comfortable working in a highly collaborative, team-first environment and expresses a clear commitment to YSM principles of our faith, mission, and values.


A) Case Management

  • Support participants in securing high-quality jobs with career potential
  • Maintain a safe environment for diverse participants, including racialized individuals, members of the LGBTQ community, those with criminal justice involvement, living with mental illness/disabilities and/or housing instability
  • Work with colleagues to assess participant suitability/eligibility for interventions
  • Prioritize regular meetings with colleagues to discuss cases, address program challenges, and devise innovative approaches to service delivery
  • Provide job coaching to placement participants, as well as emotional/spiritual counselling as needed and when invited to do so
  • Collaborate with employers and participants to create customized training plan

B) Employer Partnership

  • Work with the Employer Liaison to sustain relationships with employers offering “decent work” in line with YSM’s WFD priorities (i.e. well paid, account for participant needs/barriers, offer career laddering etc.)
  • Support and assess employer placement experiences with YSM for ongoing program development
  • Support group-based program coordinators in organizing training cohorts with employers in high-demand fields

C) Administrative Support

  • Administer job matching and placement activities in a detail-oriented manner that satisfies funder (e.g. Employment Ontario, Service Canada) requirements
  • Remain apprised of the unique service delivery, administrative, and performance management requirements of 5+ municipal, provincial, and federal programs
  • Consistently document participant activity in YSM and government databases - in addition to paper files - in accordance with YSM and funder requirements
  • Complete documentation in a timely, accurate, and confidential manner
  • Oversee financial transactions (e.g. wage reimbursements), remaining aware of expenditure limits and guidelines


  • Related post-secondary education (e.g. community services work, child and youth work, social work) or equivalent experience
  • Experience working in community service (e.g. social services, community organizing)
  • Ability to work in a collaborative team approach
  • Innovative mindset and “willingness to fail” - proactively offers bold, creative solutions to complex problems
  • Understanding how forms of systemic oppression - e.g. based on social class, gender identity, or race - intersect to marginalize participants
  • Comfort working in an unpredictable drop-in environment with participants experiencing various forms of trauma; able to quickly and sensitively respond to high-stress situations
  • High level of self-awareness; strong coping skills and supportive community (including faith community) needed to avoid emotional strain and potential burnout
  • Strong time management, information tracking, and prioritization skills
  • Flexible to work outside of standard hours when necessary (e.g. employer visits)
  • Knowledge of current employment-related legislation (e.g. ESA, OHRC)
  • CPI, Mental Health, First Aid Training is an asset
  • A vulnerable sector police check will be required

Deadline for Application: December 12, 2022

Link for Application:

While we appreciate all responses, only candidates under consideration will be contacted.

Learn more about YSM at

Date Posted: November 11, 2022