IT Manager & Infrastructure Architect

Department: Technology (within Marketing & Digital Growth division)

Location: Telecommuting or On-Site

Salary: TBD + Benefits

Due date for applications: June 9, 2024

Please note, we will accommodate the needs of persons with disabilities in our hiring process. Should you require an accommodation during the hiring process or for this application, please contact Compassion Canada via email at accessibility@compassion.ca or call People & Culture Resources at (519) 668-0224.

To apply for this role, please visit our website at https://www.compassion.ca/employment-opportunities/

SUMMARY

The Information Technology (IT) Manager & Infrastructure Architect will lead Compassion’s informational technology department efforts and drive the development and implementation of innovative technology solutions. Positioned within our Marketing & Digital Growth team, this position is well situated in our on-going digital transformation (developing an agile and learning mindset) pursuit.

Working alongside members of the Marketing & Digital Growth division, and reporting to the Director of Technology, this role will be a key leader in the overall direction of the Information Technology portfolio.

MINISTRY FOCUS

Compassion Canada is a Christian organization, committed to being child-focused, Christ-centered, and church driven. As such, each employee of Compassion Canada shall:

• Agree with Compassion Canada’s core documents, including a Statement of Faith.
• Conduct themselves in a Christ-like manner at work and outside the workplace.
• Participate in regular Staff Gatherings which include spiritual practices like worship, Scripture reading, and prayer.
• Pray with staff or supporters when requested or deemed appropriate.

TASKS & RESPONSIBILITIES. WHAT YOU DO MATTERS

• Provide leadership oversight to IT department ensuring efficiency, effectiveness, and provision of support and resource allocation to meet the needs of the organization.
• Support the Director of Technology in organizational strategy development for Compassion Canada’s multi-year technology plans.
• Collaborate with stakeholders to understand business requirements and develop technology strategies aligned with organizational goals and Epic priorities.
• Design and architect end-to-end infrastructure solutions that meet business needs, considering factors such as scalability, security, and performance.
• Lead the migration of on-premises infrastructure to the cloud, ensuring a seamless transition and optimal utilization of cloud services and cost.
• Manage hybrid infrastructure environments, effectively integrating on-premises and cloud resources to maximize efficiency and flexibility.
• Develop and implement cyber security strategy, policies, and procedures to protect organizational assets and mitigate cyber security risks.
• Mentor and coach team members, fostering a culture of continuous learning and professional development.
• Foster a creative and focused environment that models innovation, boldness and ideation.
• Provide technical guidance and mentor the IT department ensuring infrastructure cloud solutions are implemented according to best practices and standards.
• Manage all infrastructure and monitoring tools to enable ideal performance and ensure that components of the disaster recovery infrastructure and technical plans are maintained.
• Manage vendor relationships and third-party service providers, ensuring adherence to service level agreements and quality standards.
• Stay informed about industry trends, regulations, and best practices related to IT management, infrastructure cloud architecture, and cyber security, incorporating relevant insights into decision-making processes.
• Manage all infrastructure and monitoring tools to enable ideal performance and ensure that components of the disaster recovery infrastructure and technical plans are maintained.
• Evaluate emerging technologies and trends, recommending innovative infrastructure cloud solutions to enhance efficiency, effectiveness, and competitiveness.
• Collaborate closely with Compassion International to ensure alignment on strategies and explore joint initiatives opportunities.
  Support division outcomes and department/team with other duties as requested.

KNOWLEDGE, SKILLS, ABILITIES. WHO YOU ARE MATTERS

• Experience working in AWS (Amazon Web Services) and Okta.
• Senior level experience with IT infrastructure both on premise and cloud.
• Strong background in infrastructure cloud architecture, with expertise in designing and implementing complex, enterprise-level infrastructure cloud solutions.
• Experience in migrating on-premises infrastructure to the cloud, end user computing and managing hybrid infrastructure environments.
• Demonstrated expertise in developing and implementing disaster recovery, cyber security strategy, policies, and procedures.
• Experienced in the implementation of standardized processes, reports, and procedures across large organizations,
• Skilled in balancing a long-term project & data roadmap with the real-time needs of an agile and innovative organization,
• Demonstrated capacity to collaborate with cross functional teams on multiple projects simultaneously.
• Possess strong analytical and problem-solving abilities, with a keen attention to detail.
• Excellent written, verbal, and visual presentation skills with capability to interact with all levels within the organisation and for multiple external audiences.

EXPERIENCE & EXPERIENCE REQUIRED. WHAT YOU BRING MATTERS

• Post-secondary education or credential in Computer Science, Information Technology or related discipline required or minimum of five (5) years leadership experience in direct or related area.
• Experienced ITIL framework
• Cloud computing certification (AWS Certified Solutions Architect), continuous learning credentials or education in area of expertise is an asset.

NOTE

The foregoing statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills.