Volunteer Resources Coordinator

at The Yonge Street Mission (view profile)
Location Toronto, Canada
Date Posted May 9, 2024
Category Pastor
Job Type Full-time


Yonge Street Mission (YSM) is a vibrant, non-profit Christian organization leading a collective movement to end chronic poverty in Toronto. Since 1896, we’ve worked to transform the lives of people living with poverty, going beyond immediate needs by offering wrap-around support via holistic programs and services, and a pathway which enables street-involved youth, families in need, adults experiencing poverty and vulnerable communities to move from surviving to thriving.

To make this happen, we are passionate about investing in the people we work with, and look for a diverse range of staff who are key for us to advance our mission: Christians who have a heart for neighbours in need, a desire to transform the lives of our community members, and who believe in treating everyone with dignity and respect.

If you are inspired by our vision and feel a true call to contribute to YSM’s work, we’d love to hear from you.

What We Offer:

As a staff member at YSM, some of the things you can look forward to include a values-based and highly collaborative and engaging work environment with a high value on staff’s mental health and well-being; meaningful, innovative and impactful work, with opportunities to make a difference in the lives of children, families, and the community, as well as flexible hybrid work arrangements. Our competitive Total Rewards compensation package also includes Group RRSP matching, annual leave and paid personal days, comprehensive health and dental care coverage, an Employee and Family Assistance Program that includes counselling services by Christian professionals, and numerous other perks.

The Opportunity:

The Volunteer Resources Department (VR) develops and provides inspiration and management of YSM’s valuable resource - volunteers. Our volunteers and student placements are crucial to the daily activities of YSM as they allow YSM to deepen and extend our work on behalf of, and with our community members who live with poverty in Toronto.

To help support our goals as an organization, we are seeking a Volunteer Resources Coordinator who can inspire, recruit, and support volunteers as they journey to and through YSM. This is a permanent full-time position.

Reporting to the Manager, Volunteer Resources, this role will provide effective and positive volunteer-staff and volunteer-community relations, to strategically expand YSM’s program capacity, improve outcomes through volunteer engagement, and overall positively impact YSM’s strategic goals.


1) To recruit and maintain solid volunteer group relationships, partnerships, experiences and donor relations through our program known as, Project Generation. To ensure volunteer groups are well engaged with and supportive of YSM's initiatives.

  • This includes booking, outreach, scheduling and regular contact with donors
  • Collaborate with internal and external stakeholders around group engagement and retention/repeat engagement

2) YSM engages with hundreds to thousands of volunteers, depending on the year, from occasional experiences to regularly committed volunteers which ensure the work of YSM continues in the community. This individual will place well selected, screened volunteers, support volunteers & Volunteer Resources Committee Volunteers in their roles.

  • Best practice volunteer recruitment, processing, and support - engaging all components of the volunteer management cycle, all in realization of the CCVI (Canadian Code for Volunteer Involvement)
  • Retention & engagement initiatives i.e. volunteer appreciation events, etc.
  • Engage multiple VR Committees to support existing programs and events (i.e. Student Awards, Toy Market, etc.)

3) Ensure all administrative components of this role are managed efficiently and thoroughly towards successful completion and advancement of the Volunteer Resources Team Goals.

  • Maintaining up-to-date information in our volunteer management software VolunteerHub (VHub), which includes data entry, as well as updating pages and occasional statistics
  • In collaboration with the VR team, provide day to day support in executing volunteer resources department deliverables, which includes managing office volunteers and student placements
  • Representing YSM at internal and external events as required

4) As YSM engages multiple seasonal opportunities, and requires support from volunteers, this role will be responsible to ensure there is adequate support from volunteers to keep these seasonal initiatives running smoothly to serve our community as they arise. The Christmas season is one of our most popular times for volunteers, which includes our Toy Market. To ensure collaboration with Christmas volunteers and the VR team for planning, strategizing, and executing around all initiatives.

  • Plan and execute the annual Toy Market, which includes interacting with donors and volunteers, registration of families from across the organization, and implementing the daily operations of the event to ensure its success
  • Conduct volunteer orientations at events and YSM initiatives upon request
  • Other duties as required/assigned


  • Post-secondary education combined with 2-3 years of experience
  • Volunteer management certificate, certification, or equivalent an asset
  • Direct experience working with and coordinating volunteers through the entire volunteer management cycle
  • Proven track record to foster solid relationships and create ongoing engagement and partnerships with corporate, church, and other groups
  • Superb oral, written and listening skills, excellent grammar and self-editing skills
  • Strong computer skills, including understanding CRM’s, and VolunteerHub knowledge is an asset
  • Cultural competence/bias awareness/anti-oppressional principles: the ability to work positively, supportively, respectfully and competently within a multi-faith, multi-cultural, socio-economically, differing sexual orientations, gender identities, age and ability diverse population
  • Comfort with and experience in public speaking and addressing groups in an lively, informative, and engaging manner
  • Personal qualities needed for this key role: enthusiasm, boundless energy, discretion, diplomacy, patience, positivity, compassion, ability to ask good questions, and to work collegially and cooperatively with and within teams, stays calm and positive
  • Experience in the non-profit sector, an understanding of and sensitivity to those who live with poverty, passion for social justice, and desire to put your faith to work
  • Able to work with minimal supervision, able to envision and interpret the big picture
  • Keeping people informed, and on track, and thinking outside the box and strategically comes naturally
  • Be flexible, remain calm and positive in handling simultaneous tasks, multiple deadlines, the unique challenges of interacting with a diverse community, and a broader YSM team who are at an arm’s length from Team VR
  • Model yourself as a Jesus follower - model a positive and demonstrable Christian presence and vibrant Christian practice
  • Demonstrated personal commitment to YSM’s principles of faith, mission and values

Deadline for Application: Until position is filled

Link to application: https://ysm.bamboohr.com/careers/258

Start Date: ASAP

While we appreciate all responses, only candidates under consideration will be contacted.

Please note that YSM do not use any form of artificial intelligence (AI) at any stage of the recruitment process. These stages include screening and shortlisting, assessment and selection.

Learn more about YSM at www.ysm.ca

Date Posted: May 9, 2024